Privacy Policy | Feldenkrais Essex

Privacy & Cookie Policies

This policy is effective from 9^th September 2018.

This privacy policy is to let you know how Feldenkrais-Essex uses and promises to look after your personal information. If you have any question or want more details on how we use your personal data, you can ask us by sending an email to yeumeng@feldenkrais-essex.com

Our Privacy Promise

We promise:

To keep your data safe and private
Not to sell your data
To give you ways to manage and review your marketing choices at any time

Who we are

Feldenkrais-Essex is the business name under which Yeu-Meng Chan delivers training and coaching. You can find out more about Yeu-Meng here.

The Data Protection law changed on 25^th May 2018. Yeu-Meng and her team have made every effort to comply with the new law. This policy sets out your rights under the new law, and we’ll update it as and when we learn of changes to be made.

Identity and contact details of the Data Controller and Data Protection Officer

Feldenkrais-Essex is the Data Controller and is committed to protecting the rights of individuals in line with the Data Protection Act 1998 (DPA) and the new General Data Protection Regulation (GDPR).

The person responsible for Data Protection can be contacted at yeumeng@feldenkrais-essex.com or write to

Data Protection Officer

Feldenkrais-Essex

85 Hainault Avenue
Westcliff on Sea
Essex SS0 9EZ

What information do we collect about you?

We may collect the following information:

name and job title
contact information including email address
demographic information such as postcode
other information relevant to customer surveys and/or offers
Details about products and services we provide to you
Data we get about where you are such as IP address
Details on devices and technology you use
Other data about how you use our products and services
Consents, permissions or preferences you give us – including how you want us to contact you
Profile and usage data, via cookies and other internet tracking software. You can view our cookie policy below.

Where we collect personal information?

Data you give to us

When you use our website or social media pages
When you ask for our products or services
When you talk to us on the phone
When you correspond via messenger services
When you give us a business card
In emails and letters
In customer surveys

What is our legal basis for processing your personal data?

The new law says we are allowed to use personal information only if we have a proper reason to do so. This includes sharing it outside Feldenkrais-Essex. The law says we must have one or more of these reasons:

When you have given consent
To fulfil a contract we have with you
When it is in our legitimate interest
When it is our legal duty to do so

How will your information be used?

What we use your information for	Why	Our legitimate interest
To manage our relationship with you or your business To develop new ways to meet our customers’ needs and to grow our business To develop and carry out marketing activities To study how customers use products and services from us To provide advice and guidance about our products and services	Following your consent Fulfilling a contract Our legitimate interests Our legal duty	Keeping our records up to date Working out which of our products or services may interest you and telling you about them Developing products and services and how we charge for them Defining types of customers for new products and services Seeking your consent when we need to contact you
To develop and manage our products and services To test new products To manage how we work with other companies that provide services to us and our customers	Fulfilling contracts Our legitimate interests Our legal duty	Developing products and services and how we charge for them Defining types of customers for new products and services Being efficient about how we fulfil our legal and contractual duties
To deliver our products and services To manage customer payments To collect and recover money that is owed to us	Fulfilling contracts Our legitimate interests Our legal duty	Being efficient about how we fulfil our legal and contractual duties
To obey laws and regulations that apply to us To respond to complaints and seek to resolve them	Fulfilling contracts Our legitimate interests Our legal duty	Complying with regulations that apply to us Being efficient about how we fulfil our legal and contractual duties
To run our business in an efficient and proper way including managing our business capability, planning and communication	Our legitimate interests Our legal duty	Complying with regulations that apply to us Being efficient about how we fulfil our legal and contractual duties
To exercise our rights set out in agreements and contracts	Fulfilling contracts

Marketing

We may use your personal information to tell you about relevant products and offers. The personal information we have for you is made up of what you tell us, and data we collect when you use our services.

We use this to form a view on what we think you may want or need, or what may be of interest to you.

We can only use your personal information to send you marketing messages if we either have your consent or a ‘legitimate interest’

You can ask us to stop sending you marketing messages by contacting us on yeumeng@feldenkrais-essex.com at any time, or clicking on the unsubscribe link that appears on every email.

Sending data outside the EEA

When we transfer information outside the EEA we make sure that it is protected in the same ways as if it was being used in the EEA. We only transfer it to organisations that are part of the Privacy Shield. This is a framework that sets privacy standards for data sent between the US and EU countries. It makes sure those standards are similar to what is used within the EEA.

Who we share your personal information with

We share your personal information with agents and advisers who we use to help run your accounts and services, collect what you owe, and explore new ways of doing business.

We use MailChimp to store contact information and details of products and services offered and delivered. MailChimp uses servers based in the USA. MailChimp is ensuring its systems comply with the new regulations and hold a EU-US Privacy Shield Certificate. – a copy of their privacy policy

If you make payment for a product/service via Paypal. A copy of their privacy policy
We use YouTube to store videos. A copy of their privacy policy

If you choose not to give personal information

We may need to collect personal information by law or under the terms of a contract we have with you.

If you choose not to give us this personal information it may delay or prevent us from meeting our obligations or delivering a product or service. It may also mean that we cannot perform services needed to run your account.

How long will your information be held?

We will keep your personal information until you request otherwise.

We may keep your data for up to 7 years afterwards for one of these reasons:

To respond to any questions or complaints
To show we treated you fairly
To maintain records according to rules that apply to us

We may keep your data for longer than 7 years if we cannot delete it for legal, regulatory or technical reasons.

What are your rights?

You have the right to access your personal information, to object to the processing of your personal information, to rectify, to erase, to restrict and to ‘port’ (ask for the transfer of your personal information in an easy to use format to another organisation). Any requests or objections should be made in writing to:

Data Protection Officer

Feldenkrais-Essex

85 Hainault Avenue
Westcliff on Sea
Essex SS0 9EZ

How to get a copy of your personal information

You can request a copy of the personal information we hold by sending a request in writing at the address above.

Letting us know your personal information is incorrect

If you think any information we hold about you is wrong or incomplete, you have the right to ask for it to be changed. Please contact us and we will take reasonable steps to correct the data.

Letting us know you want us to stop using your personal information

You have the right to object to our use of your personal information, or to ask us to delete, remove or stop using your personal information if there is no need for us to keep it. This is known as the ‘right to object’ and ‘right to erasure,’ or the ‘right to be forgotten’

If you want to object to how we use your data, or ask us to delete it or restrict how we use it, please contact us.

There may be legal or other official reasons why we need to keep or use your data but please tell us if you think that we should not be using it.

You have the right to withdraw consent

You can withdraw your consent at any time. Please contact us if you want to do so. If you withdraw your consent we may not be able to provide certain products or services to you. If that is so we will tell you.

How to make a complaint

Please let us know if you are unhappy with how we have used your personal information. You can contact us at yeumeng@feldenkrais-essex.com

Transferring your data

You have the right to get your personal information from us in a format that can be easily re-used.

You can also ask us to pass your personal information in this format to other organisations. You can contact us at yeumeng@feldenkrais-essex.com

Cookie Policy

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

We also use cookies to help us improve the website’s usability and for marketing purposes. We may also use cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

For this purpose we use Google Analytics. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store and use this information. Google’s privacy policy is available at www.google.com/privacypolicy.html.